Privacy Policy

1. Introduction

FuelIQ Technologies Ltd. ("FuelIQ," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our fuel monitoring services.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, company name, phone number, and job title submitted through our demo request forms.
• Fleet Data: Vehicle identifiers, fuel tank volumetric readings, GPS coordinates, accelerometer data, and CAN-bus signals from installed BLE sensors.
• Transaction Data: Fuel station POS receipts and dispenser calibration records used for pump reconciliation.
• Usage Data: Browser type, IP address, pages visited, and interaction patterns on our platform.

3. How We Use Your Information

• Provide, operate, and maintain the FuelIQ platform and its AI-powered theft detection services.
• Process and analyze telemetry data to generate real-time fuel monitoring alerts.
• Train and improve machine learning models for volumetric forecasting and anomaly detection.
• Communicate with you regarding platform updates, alerts, and support requests.
• Generate audit logs for law enforcement and insurance verification purposes.
• Comply with legal obligations and enforce our terms of service.

4. Data Sharing

We do not sell your personal information. We may share data with:

• Cloud infrastructure providers (Azure, AWS) for data processing and storage.
• Law enforcement agencies when required by valid legal process or to prevent fraud.
• Insurance partners when you authorize verification of fuel transaction records.
• Service providers who assist in platform operations under strict data processing agreements.

5. Data Security

We implement industry-standard security measures including AES-256 encryption at rest, TLS 1.3 encryption in transit, role-based access control via Azure Entra ID, and SOC2 Type II compliance procedures. Our infrastructure is audited to ISO 27001 standards.

6. Data Retention

Telemetry data is retained for the duration of your subscription. Standard plan users receive 30-day log retention. Pro and Enterprise plans include extended retention periods as specified in your service agreement. Personal information is retained for up to 24 months after account closure.

7. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or port your personal data. To exercise these rights, contact us at privacy@fueliq.tech.

8. Contact Us

For privacy-related inquiries:
Email: privacy@fueliq.tech
Data Protection Officer: dpo@fueliq.tech
FuelIQ Technologies Ltd., Lagos, Nigeria